Terms of Service

Last updated: November 11, 2025

Please read these Terms of Service ("Terms") carefully before using my website at jacobbradley.co.uk (the "Site"). These Terms apply to all visitors and clients. By accessing or using this Site or my services, you agree to be bound by these Terms. If you do not agree, you may not use my Site or services.

1. Services

I offer custom website design, website development, hosting, maintenance and updates, domain name registration and management, custom email setup, custom email templates, social media post creation (photos), and search engine optimisation (SEO).

2. Payments

Full payment for development projects (including custom websites, custom email setup, custom email templates, and social media post creation) is due once you approve the final version of the service and the invoice has been issued. All invoices are payable within one month from the date of issue. Ongoing services such as hosting or maintenance are billed monthly or annually, depending on your chosen package, and are also subject to the one-month payment term. Additionally, monthly and annual payments are on a recurring basis until cancelled. I currently accept payment via bank transfer or PayPal.

3. Cancellation and Refund Policy

3.1. Payment Obligation: Once you have agreed to a service (including custom email setup and social media posts) and work has commenced or necessary third-party assets have been purchased by me, you are subject to payment, regardless of project completion.

3.2. Website Cancellation: If you cancel the website project after it is completed and delivered for your final approval, but subsequently decide not to go live or proceed, you are subject to payment of 80% of the total agreed website cost (excluding any monthly service fees).

3.3. No Refunds: Once full payment has been received and the service (website, email setup, social media posts) has been delivered or transferred to you, no refunds will be given.

4. Domain Names

I usually register domain names under my own account for easier management. However, you are the legal owner of any domain you pay for. I will transfer ownership to you on request at no extra charge, provided your account is up to date and no payments are overdue.

5. Intellectual Property

You own all content (text and images) that you provide. I own any original content I create or source unless explicitly transferred to you. Once full payment has been received for a project (website or social media content), you own the completed deliverable (code, design, or post visuals). I reserve the right to reuse my code, design elements, and templates in future projects.

6. Client Materials and Warranties

6.1. Client Responsibility: You are solely responsible for obtaining all necessary rights, licenses, and permissions for any content (text, images, logos, audio, or video) that you provide to me for use on your website or social media channels (the "Client Materials").

6.2. Indemnity: You warrant that the Client Materials do not infringe upon the intellectual property, privacy, or any other rights of any third party, and are not illegal, obscene, defamatory, or unlawful in the UK. You agree to indemnify, defend, and hold me harmless against any claims, damages, liabilities, and costs arising out of or related to my use of the Client Materials as provided by you.

7. Revisions and Additional Work

Revisions are free before the site is published and live. Simple changes such as updating/adding photos, links etc. come under the monthly service cost. Though, large additions such as new pages, complete revisions or complex features may require additional payment, depending on the scope.

8. Project Delays and Acceptance

8.1. Delivery Timelines: Project timelines and delivery dates are estimates and depend heavily on your timely provision of content, materials, and feedback.

8.2. Final Approval: Following delivery of the final website version, you will have fourteen (14) days to review and provide final approval. If no feedback or approval is received within this period, the website will be deemed approved, and the final invoice will be issued.

9. Portfolio Use

I reserve the right to display and link to the websites and social media content I design and develop in my portfolio, including on my website and other marketing materials, unless you specifically request otherwise in writing.

10. Third-Party Services

Some websites I build may include third-party integrations such as embedded forms or analytics tools. I am not responsible for the terms, privacy, or reliability of these third-party services.

11. Email Services and Security

11.1. Setup Process: When setting up custom email accounts, I will use a secure, temporary password solely for the purpose of configuration and testing.

11.2. Immediate Password Change: Immediately upon handover of the email account login credentials, you are required to change the password to a strong, unique, and confidential one.

11.3. Client Responsibility: I am not liable for any breach, loss, or damage to the email account or its data that occurs after the login credentials has been handed over. You assume all responsibility for the account's security, use, and ongoing management.

12. Data Backups

12.1. Backup Schedule: For websites hosted and maintained by me, I perform data backups on a weekly or monthly basis. These backups are stored securely both locally and in the cloud for disaster recovery purposes.

12.2. Client Responsibility: While I maintain backups, I make no guarantee of absolute recovery. You remain solely responsible for maintaining local copies of all your content, data, and emails.

13. Data Protection (GDPR & DPA)

13.1. Roles: You are typically the Data Controller (determining processing means), and I am the Data Processor (processing data only on your behalf for the Services), in line with UK GDPR and the Data Protection Act 2018.

13.2. Client Obligations: You warrant that you have all necessary consents and legal bases to transfer or grant access to any personal data to me. You are solely responsible for ensuring your website, privacy policy, and data processing activities comply with all applicable Data Protection Legislation.

13.3. My Obligations: I agree to process personal data only on your documented instructions and shall implement appropriate technical and organisational security measures to protect the personal data.

14. Termination of Services

I reserve the right to terminate any service if:

• You engage in abusive or inappropriate behaviour (with 24 hours' notice).
• A payment is more than one month overdue and no agreement has been reached.
• You breach these Terms in any way.

If services are terminated, hosting, email, and domain management may be suspended or cancelled at my discretion.

15. Limitation of Liability

I am not liable for any indirect or consequential damages, including loss of data, income, or business, arising from the use or failure of my services. I do my best to provide reliable and secure services but cannot guarantee uninterrupted availability or performance.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in accordance with UK law.

17. Changes to These Terms

I may update these Terms at any time without prior notice. Updates will be posted on this page. By continuing to use my services after changes are published, you agree to the new Terms.

18. Contact

If you have any questions about these Terms, please contact me using the contact details on my website.